Terms & Conditions

18:23, Monday 4th July 2022

Bookings
All appointments require a 50% non-refundable booking fee. The fee is for the time and date booked by you however you can request to make changes up to 2 working days prior to your appointment (this will coincide with salon opening hours). You will be given one opportunity to reschedule your appointment free of charge (within the same service category as the original appointment) up to 8 weeks from your original appointment (this must be confirmed within 72 hours), any further changes will require a new booking fee. Rescheduling an appointment with less than 2 working days notice will require a new booking fee. If you cancel with less than 24 hours notice or 'no show' you will be expected to pay the remaining 50% of your appointment cost. No new bookings will be taken for Lashes OR Brows until this is paid. To cancel an appointment please do so in writing via email.
If you have any issues with treatments please contact us within 48 hours via email to recitfy this.

Eyebrow Patch Tests
If you are a new client, it has been 6+ months since your last appointment, or if you have made a recent change to your medical history, a Patch Test is required a minimum of 48 hours prior to your appointment.
It is your responsibility to ensure that you have had a Patch Test prior to your appointment if one is required. If you attend your appointment having not done so, your treatment will not go ahead and full payment will be due. 
You will need to come and collect your Patch Test, however if there is a significant amount of time before your appointment we can post this for you. Please let us know in advance when you plan to come in for your patch test.

If you are pregnant, breastfeeding or having IVF you will be not be able to have your brows tinted, but will be suitable for the rest of the HD Brows treatment.
If you are pregnant, breastfeeding or having IVF you will not be able to have Brow Lamination.
If you are pregnant, breastfeeding or having IVF you will not be able to have the Eyebrow Tint treatment.

Lash Lift and Tint Patch Tests
A Patch Test is required for new clients a minimum of 48 hours prior to your appointment. 
It is your responsibility to ensure that you have had a Patch Test prior to your appointment if one is required. If you attend your appointment having not done so, your treatment will not go ahead and full payment will be due. 
You will need to come and collect your Patch Test, however if there is a significant amount of time before your appointment we can post this for you. Please let us know in advance when you plan to come in for your patch test.

Lash Extensions Patch Tests
An in person Patch Test is optional for new clients a minimum of 48 hours prior to your appointment. They are not necessary for eyelash extensions, however if you would like one please do book one in prior to appointment. 
If you are pregnant or breastfeeding then we would recommend a Patch Test. 
Patch Tests for eyelash extensions will take approximately 30 minutes and will be charged at a non-refundable price of £15. When you attend your appointment this amount will be deducted from your remaining treatment price.

All Lash Appointments (extensions and lifts)
All clients must:

- Avoid caffine prior to appointment
- Not wear contact lenses during the treatment

Lip Filler
All clients must:
- Be 18+ (Please have I.D on hand)
- Not be pregnant / breastfeeding or having IVF
- Not be on any blood thinning medication 
- Not be flying for at least 7 days after appointment
- Not be allergic to bee or wasp stings 
- Avoid vaccines 2 weeks before appointment and 3 weeks after appointment 
- If you are Diabetic / have a Blood Clotting disorder please provide a doctor's note to confirm it is safe for you to have filler
- If you have any Autoimmune diseases please provide a doctor's note to confirm it is safe for you to have filler
- If you have asthma, it is recommended you bring a chaperone to assist in the case of an asthma attack.

Please note we do not infill other Lash Technician's work from another salon. You will need to book in a removal and a new set. If you arrive wearing another technician's lashes you will be turned away and full payment will be due. Please arrive to ALL lash appointments with no make up on, especially eye make up as this can affect the extensions or lift. 
Infills are required every 2-3 weeks (maximum 3 weeks from initial appointment). After 3 weeks a new set will be required. If you book infills beyond this point your appointment will be cancelled or you will be charged at appointment for a new set.

Appointment Policy
Please attend your appointments alone (this includes without children and pets), if you arrive with a plus one they will be asked to leave. 
Please arrive for your appointment at the time you have booked. If you are early we cannot guarantee that we can see you prior to your booked time. If you are late please be mindful that this will come out of your appointment time. If you are late by 15 minutes or more your appointment will be cancelled and your full treament cost will be retained. If you have only paid a booking fee then the remaining balance would need to be paid. Any new appointments will require a new booking fee.