13:49, Monday 15th December 2025
All remaining balances for treatments must be paid in cash or please bring a card to withdraw before your appointment.
December appointments require full payment upfront.
Patch tests are mandatory for your safety and are required for all new clients, or if 6+ months have passed since your last appointment, or your medical history has changed. Patch tests from other salons cannot be accepted.
Can be posted with 12 days’ notice (£7 for one / £10 for both lash + brow)
Postage is not guaranteed once dispatched (this is out of our control) - please confirm arrival as soon as received or if not within 24 hours
If you arrive without a patch test, full payment will be due and your treatment cannot go ahead.
Not suitable during pregnancy, breastfeeding or IVF.
HD Brows without tint may be done from age 13+ with parental consent.
Must be patch tested 48 hours before for new clients.
Not permitted during pregnancy, breastfeeding or IVF.
Patch test optional but recommended for pregnancy or breastfeeding.
Takes ~30 mins (£15), which is deducted from your appointment if you go ahead.
Patch test advised.
If results show a reaction, the treatment cannot proceed and your booking fee will be retained to cover costs.
Only one discount may be used per treatment.
NHS discount: 15% off full-price treatments (valid ID required).
Discounts do not apply to Lash Removal, Lash and Brow Maintenance, Brow Tint, Lip Filler and Btox.
Sunday bookings are run on a one in, one out basis to keep the salon calm and organised. If you arrive early, please wait outside until your appointment time.
A non-refundable booking fee is required to secure your slot.
You may reschedule once (same service) within 6 weeks of the original date.
Reschedules must be requested 48 hours in advance and confirmed within 72 hours, otherwise your fee is lost.
Late cancellations (under 24 hours) or no-shows require payment of the remaining 50% before rebooking.
All communication must be made via email or Instagram only: lashbrowlabclapham@gmail.com or @lashandbrowlabclapham
A non-refundable booking fee is required.
You may reschedule once (same service) within 6 weeks.
Reschedules must be requested 72 hours in advance and confirmed within 72 hours, or the fee is forfeited.
Late cancellations (under 72 hours) or no-shows require full payment of the remaining balance before rebooking.
All communication must be made via email or Instagram only: lashbrowlabclapham@gmail.com or @lashandbrowlabclapham
In the rare case we must cancel due to unforeseen circumstances, credit will be added to your account which is valid for 8 weeks from the original appointment and only redeemable for the same service type.
No refunds or additional credit are given under any other circumstances.
Please arrive without eye makeup and avoid caffeine before your appointment. Contact lenses must be removed.
We do not work over other salons’ lash extensions. Please book a removal & new set if this applies.
Lash Lifts should be booked no sooner than 7 weeks after your previous Last Lift.
Infills are required every 2–3 weeks (max 3 weeks). After 3 weeks, a new set is needed.
Clients must be 18+ and not pregnant, breastfeeding, or undergoing IVF.
Avoid blood thinners, flying within 7 days, and recent vaccines (2 weeks before / 3 weeks after).
If you have allergies, autoimmune conditions, diabetes, or a blood clotting disorder, a doctor’s note is required.
Asthmatic clients should bring a chaperone.
If a patch test to dissolve shows a reaction, the booking fee will be retained to cover medical and product costs.
Please attend alone (no children, pets, buggies, bikes or scooters).
Arrive on time - lateness over 10 minutes will result in cancellation and full charge.
Patch test not collected = appointment cancelled, full balance due.
Any issues must be reported within 48 hours via email.
HD Brows without tint: 13+ (with parental consent)
HD Brows with tint, Brow Lamination, Lash Lift & Tint, Lash Extensions: 16+
Lip Filler, Botox, Facials, Microblading: 18+
📍 Address: 34 Lavender Hill, London, SW11 5RL
📧 Email: lashbrowlabclapham@gmail.com
We can’t wait to welcome you!
— Demi & Rachel, lash+browlab Founders
